Review / Mention publish templates

Introduction

Template is a text which is used to transform review or mention into a post which gets published. 

Variables For Review

Template can have following variables which are taken from review itself:

  • {customer_firstname} - customer first name assigned to the review.
  • {customer_lastname} - customer last name assigned to the review.
  • {customer_email} - customer email address.
  • {order_id} - associated order id with the review.
  • {product_sku} - bought product SKU by customer.
  • {review_source} - which platform review came from, for example "Feefo", "Google", "Trustpilot".
  • {review_link} - link to the review. Full link is not available for Google sources.
  • {review_rating} - the star rating of the review 1-5.
  • {review_heading} - the title text of the review.
  • {review_text}[{limit}] - full review body text, optionally can add [{limit}] which ensures the review text does not exceed certain character count.

Variables For Mention

See examples below:

  • {customer_name} - user name from social platform assigned to the mention.
  • {mention_source} - which platform review came from, for example "Facebook", "Twitter", "Instagram".
  • {mention_link} - link to the mention on specific social platform.
  • {mention_sentiment_score} - the mention text sentiment score from -1.0 (negative) to 1.0 (positive)
  • {mention_text}[{limit}] - full mention body text, optionally can add [{limit}] which ensures the mention text does not exceed certain character count. 

Examples

  • Social Post Template "thank you"
    • Review:
      customer_name: Samantha Smith
      heading: I am a very happy customer.
      text: Easy to use website. The flowers arrived at the right place at the right time. The birthday girl loved her flowers.  
    • Template: Thank you {customer_name} for wonderful feedback: "{review_heading}", "{review_text}[100]"
    • Text: Thank you Samantha Smith for wonderful feedback: "I am a very happy customer." "Easy to use website. Easy to use website. The flowers arrived at the right place at the right time. The birthday girl... "
  • Customer Ticket Template "bad review"
  • Customer Ticket Template "bad mention"

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